Refund and Returns Policy

Welcome to FluxThreads.co.uk! Your satisfaction is our priority, and we strive to provide a seamless shopping experience. Please review our Refund and Returns Policy to understand your rights and options for returns and exchanges.

Shipping

We aim to ship all orders within 0-12 business days, depending on the destination. Shipping fees vary based on the selected shipping method and will be displayed at checkout. For international orders, additional customs duties or taxes may apply, which are the customer’s responsibility.

Returns Policy

We accept returns for both defective and non-defective products, provided the following conditions are met:

  • Product Condition: Items must be new—unopened in original packaging or unused with all original tags and packaging intact.
  • Return Window: Returns must be initiated within 30 days of the delivery date.
  • Return Method: Returns must be sent by mail using the return label included in the package.

Exchanges Policy

Exchanges are accepted for eligible products under the following conditions:

  • The product must be in new condition (unopened or unused in original packaging).
  • Exchanges must be requested within 30 days of delivery.
  • Exchange requests are subject to product availability. If the desired item is unavailable, a refund will be issued.

Return Shipping

  • A prepaid return label is included in your package for your convenience.
  • Customers are responsible for securely packaging the item(s) and including the provided label when mailing the return.

Restocking Fee

A restocking fee of 25% of the product price will apply to all returns, except for defective or incorrect items. This amount will be deducted from the refund.

Refund Processing

  • Refunds will be issued to the original payment method within 14 days after we receive and inspect the returned item.
  • Original shipping charges are non-refundable unless the return is due to a defective or incorrect product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@fluxthreads.co.uk with your order number and a description of the issue. We will provide instructions for returning the item and offer a full refund or replacement at no additional cost.

Important Notes

  • We cannot accept returns or exchanges for items not in new condition (e.g., worn, used, or missing original tags).
  • Items marked as Final Sale or Clearance are non-returnable and non-exchangeable.
  • For international returns, customers are responsible for any additional duties or fees.

Contact Us

If you have questions about our Refund and Returns Policy, please reach out to us: